Paul Segreto, CFE, CFB
Franchise and Restaurant Operations Expert
Paul Segreto is a Co-Founder and President of National Franchise Advisors (NFA). Paul has a wide range of franchising experience, is a Certified Franchise Executive (CFE) and a Certified Franchise Broker (CFB). He brings his unique perspective, entrepreneurial spirit and extensive industry experience to his role within NFA. He also serves as CEO of Franchise Foundry, a strategic partner of NFA, and is the founder of the popular podcast “Franchise Today”. For over thirty five years he has exclusively served the franchise industry as a multi-unit franchisee, area developer, senior level corporate executive, consultant, coach, and advocate. Whether it is to assist a portfolio client with growth, or help one of our clients find the right franchised business, Paul is dedicated to franchise success at all levels. In 2014 and 2015 Paul was named Top 100 Champion Small Business Influencer by “Small Business Trends”.
Strategy Development Specialist
John Colarossi is a Co-Founder and CEO of National Franchise Advisors (NFA). Throughout his successful career, John has shown outstanding results working with private equity firms on acquisitions and corporate turnarounds. His focus on value proposition, position within the marketplace, and key factors influencing profitability, helps companies build significant value and drive sustainable growth. He has effectively helped struggling businesses redefine their current strategy in light of today’s changing markets. In addition to over 20 years of franchise management experience with several major brands, John has also developed, and currently leads, a web-based management training company focused on the needs of small businesses in developing their personnel.
Expert Computer Software Consultant and Trainer
Tom Fragale is a computer professional with over 30 years of professional experience consulting and providing custom software solutions. His clients include many Fortune 500 companies, government agencies, military bases, and companies large and small across many industries, including manufacturing, banking, pharmaceutical, education, retail, etc. He started his career as a database application programmer and has served as a consultant and project manager on many successful projects. His topics of expertise include: Access, Excel, Word, PowerPoint, Outlook, Crystal Reports, SQL Server, Visio, VBA, QuickBooks, and SharePoint, among others. His passion is training people and helping people get the most out of their computers, and he is a published author having written a book on Microsoft Access. He graduated in 1988 from LaSalle University in Philadelphia, PA with a BA in Computer Science.
Customer Service and Communication Advisor
Barbara Khozam has been consulting, training, and speaking about Customer Service for more than 15 years. She has worked with clients of all shapes and sizes-from the Ramona Thrift Store to Kaiser Permanente. Through her unique consulting services, Barbara helps businesses create cultures of service in which employees become customer advocates. Ultimately and consistently, the results are extremely loyal (and happy) customers and a profitable bottom-line. Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around) and the co-author of The Power of the Platform, and Executive Etiquette Power.
Melanie Klinghoffer, JD, LLM
Talent Management and Organizational Development Strategist
Melanie Klinghoffer, JD, LLM, is a Talent Management and Organizational Development Strategist, Certified Advanced Group Facilitator, Keynote Speaker, Executive Coach and Professional Mentor with over 20 years of business and senior executive management experience in the staffing, recruiting and workforce Industry. She is an accomplished strategic partner helping clients achieve desired outcomes in the areas of employee engagement and retention, leadership development, motivation, energy and productivity, team-building, cultivating healthy workplace cultures, communication and conflict resolution, performance improvement, workforce planning, professional presence, and change management. Melanie’s services have benefited private companies, professional firms, public sector, and educational institutions. She has also served as a mentor and coach for leaders of Fortune 25 companies, premier law firms and small to mid-size businesses. Melanie is fondly referred to as a “game changer” by those she serves and is known for helping individuals, leaders, teams and organizations conquer tough challenges in today’s workplace to build resilience, break through resistance, establish trust, overcome adversity and navigate change.
Leadership Development Specialist
Rosemary Laack is President of Supernova Coaching Enterprises, a firm dedicated to shaping tomorrow’s leaders today. Her passion and talent for understanding the unique challenges professionals face is the crux of her tremendous appeal and success in turning lackluster managers into team-centered leaders. She has consulted in a broad range of sectors including manufacturing, technology, medical/pharma, entertainment, as well as state and federal agencies. With over 20 years of leadership experience in small and large firms, she brings her empathetic, yet no nonsense, style to her clients, so they can improve their bottom lines, increase retention and bolster engagement within their organizations.
Process Improvement Specialist and Lean Six Sigma Black Belt
Marty Preuss, President of High Impact Metrics, LLC, is a performance improvement professional with over 20 years of experience in business results optimization. Starting as a Mechanical Engineer in an operating Nuclear Generating facility, he has applied Lean Six Sigma in a variety of industries and processes. In addition to his Six Sigma Black Belt, he has earned certifications as an APICS Certified Supply Chain Professional, ASQ Quality Engineer and ASQ Quality Manager. As a recognized Lean Six Sigma expert, he is particularly accomplished in multi-facility change leadership. Mr. Preuss also created the High Impact Metrics approach to performance improvement where he combines Lean Six Sigma’s critical thinking with modern web collaboration. He readily shares his knowledge and experience as a speaker at professional associations, such as APICS, and ASQ.
Financial and Accounting Expert
Dr. Sanders is considered one of the worlds leading consultant in accounting, bookkeeping GAAP, IFRS, finance, accounts payable, accounts receivable, collections, cost accounting, personal finance, taxes, sales & use taxes, internal controls, complete inventory management, cycle counting, vendor and supplier management.
Having 37 years experience in finance, he holds numerous degrees including a Bachelors in Business Administration, a Masters in Taxation, and a PhD in Finance. He has served as a Corporate Controller, CFO International Corporation, Government Tax Auditor, Business Consultant, and Senior Partner for various Accounting firms..
As a leading consultant for SOX, (IFRS), GAAP, Internal Controls and Fraud. David is called upon nationally and internationally for his consulting abilities. In addition, his knowledge includes business processes testing, business set up, remediation and updating business systems. Dr. Sanders was also appeared on Fox Business Network as a National Business Consultant.
OSHA Regulations Advisor
Gabe Sierra is the founder and President of Prometrix Consulting. Prior to founding Prometrix Gabe was Chief of Staff for OSHA. During his tenure as a senior member of the Assistant Secretary’s management team he helped lead a decline in the injury / illness and fatality rates to the lowest levels in the nation’s history. With more than 20 years of industry and government experience, he has extensive professional expertise in industrial engineering and construction, OSHA regulatory management, manufacturing, and process manufacturing technology development. He possesses 7 utility patents and holds a BS in Electrical Engineering and MBA in Finance.
Rebecca Staton-Reinstein, Ph.D
Strategic Leadership and Organizational Development Advisor
For over 25 years, Rebecca Staton-Reinstein has contributed improved organizational value as a leader, manager, keynoter, educator, and consultant honored by organizations on four continents. She works with companies around the world that want strategic leaders and engaged employees to increase bottom- and top-line results and delight customers. She helps clients achieve goals through strategic planning as well as leadership, management, and organizational development. Rebecca has experience working with clients to craft customized, successful solutions to complex business issues in all economic sectors.
Rebecca has a Ph.D. in organizational development and is an accomplished author. Her works include Success Planning: A ‘How-To’ Guide for Strategic Planning and Conventional Wisdom: How Today’s Leaders Plan, Perform, and Progress Like the Founding Fathers. Her methodology in helping leadership teams execute robust strategic plans is further outlined in her forthcoming book Success Planning for Nonprofits: Evidenced-Based Strategic Planning.
Michael J. Tucci, P.E.
Environmental Strategies and Compliance Professional
Michael J. Tucci, P.E., a Senior Project Manager at IES Engineers has over 10 years of experience working with clients in various industry sectors to comply with complex federal and state regulations, including RCRA and others. Mike has vast project experience, which includes working with commercial, industrial, and institutional project stakeholders to achieve favorable outcomes on a wide variety of projects. His project experience has involves clients who operate in many different business sectors. Mike has performed environmental and regulatory audits for clients spanning many sectors from the pharmaceutical to institutional industries. Focusing on and identifying gaps in client environmental strategies and compliance, he has been able to identify gaps and prevent enforcement action. Areas of experience relate to Clean Air Act (CAA), Clean Water Act (CWA), RCRA, OSHA, among many others.
Mike’s audit experience includes detailed facility inspections, and review of generator records to determine compliance with the complex RCRA regulations. Additionally, Mike has developed compliance strategies and has assisted clients to minimize the impacts of regulatory agency enforcement actions. In addition to being a registered Professional Engineer (P.E.), Mike has a BS in Civil Engineering from Drexel University and is pursuing a MS in Environmental Engineering from Temple University.